Help center

Installing the eSIM

• I did not receive the QR code
• Cannot install the eSIM: QR code not valid
• Cannot scan QR code, I get a generic error message
• After scanning the QR code I get the error: ERR_UNKNOWN_URL_SCHEME
• My device is not compatible
• Transfer my eSIM to another device

Connection at your destination

• I installed the eSIM but I have no coverage at all
• I installed the eSIM, I have coverage but internet is not working
• I installed the eSIM, I have coverage and internet is working but it is unstable
• The eSIM is working but the coverage is poor
• APN settings

Plan, top-ups and account

• Top-up my eSIM
• How do I check usage of my eSIM?
• Where do I see how many GB I have left?
• I need an invoice
• I want a refund

Phone number

• What is my phone number?
• I need help with the phone number of my Global eSIM (calls, SMS or subscription)

Something else

• I have a problem with my physical SIM card
• My issue is not listed here