Refunds

Refund policy

Bought the wrong plan, or changed your trip? As long as the eSIM is still not installed, you send it back yourself from your eSIM list.

  • You have 180 calendar days from the purchase to decide.
  • The refund runs on its own: no ticket to open, nothing to approve.

When an eSIM can be sent back

All four conditions have to be true. The page checks them for you: if the refund button is on the eSIM, it is eligible.

Refundable

  • The eSIM is still not installedOnce the profile is on a phone the plan is running on the network, so it cannot go back.
  • You bought it less than 180 days agoThe 180 calendar days start on the day of the purchase, not on the first connection.
  • You are the one who paid for itThe money always goes back to the account that paid for the eSIM.
  • It costs more than the refund feeAn eSIM that costs less than the $2.50 fee cannot be sent back to a card.

Not refundable

  • An installed eSIMEven when it was installed by mistake and no data was used.
  • Top-upsThey are added to an eSIM that is already in use. Write to us if something went wrong.
  • A Global eSIMYou pay only for the data you use, so there is nothing to send back. You can revoke it whenever you want.
  • The money on your account balanceIt stays there for your next purchases and cannot be paid out to a card.

Where your money goes back

You pick the destination when you ask for the refund.

  • Recommended

    Your account balance

    No fee

    The full amount stays on your Quibity account, ready for any other eSIM or top-up.

    Credited instantly

  • Your original payment method

    $2.50 per eSIM

    The same card or wallet you paid with. The fee covers what the payment provider keeps on a refunded transaction.

    3 to 5 business days

We reserve the right to limit the number of free refunds to the account balance.

How to ask for a refund

It takes about a minute, and nobody has to approve it.

  1. Open your eSIM list

    Log in and find the eSIM you do not need on My eSIMs.

  2. Open its menu and choose the refund

    Tap More on the eSIM, then choose Ask for refund

  3. Pick where the money goes and confirm

    The screen shows the amount, the fee and what you receive for each option. Confirm and the refund starts right away.

    Go to My eSIMs

No refund button on the eSIM? Then one of the conditions above is not met. Write to us and we look at your case.

Checking that your phone supports eSIM before you buy is up to you: the compatibility list takes a few seconds.

Frequently asked questions

Yes. A refund covers the full price you paid, taxes included. The only thing kept is the $2.50 fee, and only when the money goes back to your card.

Not from the refund button: once the profile is installed the plan is running on the network. Write to us and tell us what happened, we look at every case.

On your Quibity balance it is there as soon as you confirm. On a card it takes 3 to 5 business days, depending on your bank.

No. The balance pays for eSIMs and top-ups on Quibity, it cannot be paid out, and it is lost if you delete your account.

You can cancel it at any time from your profile. The number stays active until the end of the period you already paid, and that period is not refunded.

Talk to us first: Write to us. We can check the payment and send the money back in minutes, while a bank dispute takes weeks and blocks your account in the meantime.

The best refund is the one you never need

Most eSIMs come back because the phone cannot install one. Check your model before you buy, it takes a few seconds.

Check your phone